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In the course of my work, I had to quickly come to terms with different IT delivery models, which meant to leverage a set of well-known offshoring providers in India and China, which are embedded into a set of master service agreements, with commercially focused evaluation systems. The content has been around application development and maintenance, system maintenance, and data centre services.
In this kind of framework, the technology skills are seen as a commodity and the commercial approach to negotiate with Indian or Chinese providers, or in future Vietnamese or South African, are key considerations.